Compliance Information Why have I been contacted by your compliance team? As a licensed operator in South Africa, we have a legal obligation under the Financial Intelligence Centre Act (FICA) to understand how your betting with us is funded. We do everything possible to make sure the process is simple and straightforward for you. Considering it is private and confidential, why have I been asked to provide source of wealth information? Please rest assured that your information is safe and treated with the strictest confidence. It is protected by law under our Privacy. Details you provide will only be used for verifying your account as required by our FICA obligations. The Privacy Policy can be located by clicking here Do I need to provide documentation? If so, what should I send? We may ask you to send documentation that verifies your income. The type of document we ask for depends on your personal situation. Common examples of income and the documents we can accept are detailed in the table below. Source of income Example documents Salary Recent payslips or an IRP5 tax certificate from your employer. Self Employed A recent tax return assessment from South African Revenue Service (SARS). Rental income A tax return showing total income from rental properties. Pension or savings A pension or savings statement showing your name and recent transactions. Wins from other gambling site A profit and loss statement from the gambling site showing your overall win and the date range. If you have income from a variety of sources, the simplest way of verifying it is by sending a tax return or a letter from your accountant. The compliance team will talk to you about your personal situation and advise you on the best course of action. In general, documents must clearly show your name, the date and the amount paid to you. You’ll be informed if there are specific dates or levels of spend you need to provide documentation for. We appreciate everyone’s situation is different, so it’s possible we may request alternative documentation. But as mentioned earlier, we’ll always endeavour to make this process as smooth as possible for you. I’ve given you the required information. When will I hear back from your compliance team? They’ll aim to get back to you via email within five working days. If you have any questions during this time, please feel free to email our team. I don’t wish to provide additional information. What will happen to my account? We fully respect your privacy. If you don’t want to provide the requested information, it is possible that restrictions or limitations will be applied to your account. Any restrictions would be temporary, and we’ll be on hand to help you complete the process in the future should you change your mind. Can I complete this process by email/live chat? As the conversation will be of a personal and sensitive nature, we prefer to complete this process over the phone. This helps us ensure we’re only speaking with the account holder and is often quicker than communicating via email or live chat. I missed your call. Can I arrange another one? The compliance team are available Monday to Friday from 9:00 to 17:30. Alternatively, please feel free to email us to arrange a call back. Our customer support team is also on hand to help arrange a convenient time for you. If you need any further assistance, please see our contact details here. Related articles Contact Us - Virgin Bet South Africa What documents do I need to provide for FICA? What is FICA and why do I need to verify my account? How do I make a complaint? How long does verification take?