What is a loss limit? Loss limits help manage how much you can lose on your account. If you see a message stating ‘Sorry, your bet was unsuccessful’ and that 'We couldn't place that bet due to your spend controls' when placing a sports bet or playing casino games, it means you are approaching the limit applied to your account. Why is that? Responsible gambling is very important to us and we always want our customers to be comfortable with the amount of money they spend. As a result, you may find you occasionally hit an internal limit preventing you from placing further wagers. If you feel you can afford to spend more than your current spending control allows you to, you can contact our support team via live chat. If you need any further assistance, please see our contact details here. Related articles Why have you let me deposit but not allowed me to bet? I don’t want a loss limit... can it be removed? Contact Us - Virgin Bet South Africa How does the loss limit work? What is the minimum/maximum stake?