National Responsible Gambling Programme (NRGP)

• Can I reopen my account once my self-exclusion through the National Responsible Gambling Programme (NRGP) has ended?
• Does the National Responsible Gambling Programme replace the normal self-exclusion option on a gambling site?
• How do I sign up to the National Responsible Gambling Programme?
• I’m already self-excluded, will you pass my details to the NRGP?
• How long is the self-exclusion for?
• Will the NRGP close accounts I already have, or just new ones?

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Staying in Control

• What tools are available to help me stay in control?
• Keeping track of your spend
• Knowing your limits
• Are there self-assessment questions I can ask myself?
• Can I block Casino games?
• Why do I have a Temporary Wager Restriction?

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Self Exclusion

• Getting further help
• What would happen if I breach self-exclusion?
• What sites are covered by a self-exclusion?
• What happens to my account after I've set a self-exclusion?
• Can I reopen an account after a self-exclusion?
• How do I set a self-exclusion?

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Spending Controls

• How does the loss limit work?
• I don’t want a loss limit. Can it be removed?
• What is a loss limit?
• Why have you let me deposit but not allowed me to bet?

Deposit Limits

• How is my Deposit Limit calculated?
• What does a deposit limit do?
• How do I change my deposit limit?
• How do I Decrease or Increase my Deposit limits?
• How do I set a deposit limit?
• How long does a deposit limit last?

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Cool-off Period

• What should I do if I want a longer break?
• What happens at the end of the cool-off?
• How do I keep track of when the cool-off ends?
• How do I set a cool-off?
• How long can I set a cool-off for?
• What's a cool-off period?