Fraudulent Activity If deposits have been made on your account without your permission, or made to someone else's Virgin Bet account using your payment details, please alert us immediately. You can reach us on live chat by clicking chat at the bottom left of the page. Alternatively, email support@virginbet.co.za. ❗We also advise you to report the incident to your local authorities and your bank or payment provider. After this, report the deposits as fraudulent to your bank or payment provider, and they’ll be able to cancel your cards. It will then be the responsibility of your bank or payment provider to contact us. We’ll always happily work with them to investigate suspected fraudulent transactions. What happens next? Each investigation is unique and will ultimately be reviewed by your bank or pay provider’s fraud department, so they’ll be the ones to discuss any reimbursement. If you need any further assistance, please see our contact details here. Related articles Can I use a payment method in someone else's name? Payment Methods