Deposits

• Popular Deposit Questions
• More Information on Storing Card Details

Withdrawals

• Popular Withdrawal Questions

Payment method

• What should I do if I need to update my registered name?
• Can you remove my payment details?
• How do I update my payment details?
• Can I change the 'Name on Card' when making deposits?
• What if the name on my card is different from the name on my account?
• Why is the 'Name on Card' rule in place?

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Payment issues

• Why is my deposit not showing on my account?
• My card has been lost or stolen
• Why can't I make a deposit?
• I'm not sure if I made the deposits in question. What should I do?
• Why can't I make a withdrawal?
• Why haven't I received my withdrawal?

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General

• Fraudulent Activity
• Can I use a payment method in someone else's name?
• How long will my card details be stored?
• How will my stored card details be used?