How long can I set a cool-off for? You can set a cool-off at any time for periods ranging from 24 hours up to six weeks. If you need any further assistance, please see our contact details here. Related articles How do I set a cool-off? What happens at the end of the cool-off? Contact Us - Virgin Bet South Africa What is FICA and why do I need to verify my account? What documents do I need to provide for FICA?