How can I close my Virgin Bet account? If you’d like to close your account, you have several easy options: Email✉️ - Send a detailed request to support@virginbet.co.za Live Chat💬 - Click the chat icon at the bottom left of the page to speak with a support agent. Via the App📱 - Go to Account Closure in your app settings. On the Website💻 - Navigate to Safer Gambling > Account Closure. We’d appreciate it if you could share why you’re leaving and if there’s anything we could improve. Your feedback helps us provide a better experience. ❗ Please note: Email responses may take up to 24 hours. For urgent closures, please use live chat for faster assistance. Want to take a break from betting? If you want to block betting immediately while waiting for closure, you can activate a cool-off period on your account. You can also use our cool-off tool to temporarily prevent access to your account for any period from 1 day up to 6 weeks. To set this up, click here. ❗ Please note: Once a cool-off period is set, it cannot be removed early. After it expires, you’ll regain full access to your account. Responsible Gambling Support Visit our Responsible Gambling page via Safer Gambling or click here to access tools like deposit limits and self-exclusion options to help you stay in control of your betting. If you need any further assistance, please see our contact details here. Related articles Understanding Handicap Bets