Why is my account closed? If your account has been closed unexpectedly, please check your email inbox (including junk/spam folders) for any messages from us. In most cases, we’ll have contacted you to explain the reason for the closure.Below are some of the most common reasons for account closures not initiated by the customer: Additional Verification Required Your account may be temporarily closed if we need further documentation as part of Enhanced Due Diligence (EDD) or regulatory requirements. Once the necessary documents are provided and verified, your account may be reopened. Duplicate Accounts Customers are only permitted to have one account with Virgin Bet. Any additional accounts created will be closed as duplicates. If you believe your account was closed in error, please contact our support team for assistance. Responsible Gambling or Self-Exclusion If your account was closed due to self-exclusion or any other responsible gambling measure, any new accounts created during or after that period will be automatically closed. For further clarification or to discuss your options, please contact our customer support team. ❗ Note: You can only request to reopen the account once the exclusion period has expired and following a review process. Dormant Accounts Accounts with no activity for 721 consecutive days will be marked as dormant and closed in line with our Dormant Account Policy. Any remaining balance may be subject to monthly deductions. You can find more information on dormant account handling here. If you need any further assistance, please see our contact details here.