Verification

• What is FICA and why do I need to verify my account?
• What documents do I need to provide for FICA?
• How do I send you my documents?
• What is biometric verification and why do I have to do it?
• How long does verification take?
• Is my information safe with you?

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Updating Details

• How do I update my account details?
• My name has changed, how do I update this?
• My date of birth is incorrect, how do I update this?
• How do I update my address?
• My payment method has changed, how do I update this?

Logging In

• Having trouble with Touch ID or Fingerprint Login?
• How do I use the Auto Login feature on mobile?
• Changing your password
• Why can't I log in?
• I’ve forgotten my login details

General

• Are Virgin Bet and Virgin Games part of the same company?
• Why am I getting messages when I'm not a customer?
• How do I unsubscribe from marketing emails or update my email preferences?
• How do I make sure I recieve emails from Virgin Bet?

Closure

• Why is my account closed?
• How do I reopen my account?
• How can I close my Virgin Bet account?

History

• How do I check my betting history?
• How do I check my reward history?