What's a Self-Exclusion? If you wish to take an extended break from gambling, you may request a self-exclusion from your account for a minimum period of six months, up to five years. During this time, you will not be able to access your account or any other account within our network for any reason. Any remaining balance on your account(s) will be returned to your last known payment method, or another approved method we may make available, in accordance with our withdrawal policy. To initiate self-exclusion across our network, please contact customer support. If you need any further assistance, please see our contact details here.