You can request to close or self-exclude your account at any time by contacting us, or by going to Bet responsibly Self exclusion and then selecting the timeframe that you'd prefer.

If you'd prefer to contact us to exclude your account, please ensure you quote the reference 'Self-exclusion' in all correspondence to ensure your account is closed for the correct reason. You can email support@virginbet.co.za or use our live chat service.

If you submit your request via email, you can also add a cool-off to your account to lock yourself out immediately while the self-exclusion is applied. Go to More > Safer gambling > Cool off to select a cool-off period.