When can I change my payment method? If you don’t have an account balance, you should be able to add a new payment method to your account. Please see our ‘How do I add a new payment method?’ FAQ for more information. If you need any further assistance, please see our contact details here. Related articles What if the name on my card is different from the name on my account? My payment details have changed, but I've processed a withdrawal How do I add a new payment method?