What if the name on my card is different from the name on my account? To make deposits successfully, the name on your payment card must match the registered name on your account. If there’s a mismatch, deposits may fail. Please contact customer support if this happens. If you need any further assistance, please see our contact details here. Related articles What documents do I need to provide for FICA? What is FICA and why do I need to verify my account? Can I use a payment method in someone else's name? Popular Withdrawal Questions Why is the 'Name on Card' rule in place?