How do I send you my documents? We've made it easy for you to submit your documents. 📱 In-App Go to your Profile, then select Account Verification to upload your files. 💻 In Your Browser Log in and you will see a banner at the top of the screen prompting you to verify your account. ✉️ By Email You can also email clear pictures of your documents to our dedicated team at fica@virginbet.co.za. ❗Tips to Avoid Delays: • Make sure the full document is visible in the image or file • Only send the documents that have been requested • Ensure all images are clear and readable Once received, we aim to review and process your documents within 48 hours. If you need any further assistance, please see our contact details here. Related articles What documents do I need to provide for FICA? Contact Us Popular Withdrawal Questions How long does verification take? What is FICA and why do I need to verify my account?