My card has been lost or stolen What should I do if my card has been lost or stolen? If your card has been lost or stolen, your first step should be to contact your payment provider to report the issue. They will block the card to prevent any unauthorized transactions. Do I need to notify Virgin Bet? No action is required on our end initially, as your bank will automatically block the card and prevent further deposits from that method. However, once you receive your replacement card, please register the new card via More > My Account > Deposit. If you need help updating your payment details or have trouble withdrawing, our Support team is happy to assist.If you need any further assistance, please see our contact details here. Related articles Where do I find the paytable of the slots?