Why can't I make a withdrawal? If your withdrawal is being declined or blocked, it may be due to one of several common reasons.Below are the most likely causes and what you can do. Incomplete Verification (KYC) If your account has unverified documents or pending Know Your Customer (KYC) checks, your withdrawal will be blocked until verification is complete. Please visit the My Account > Verification section or contact Support for guidance. If you need any further assistance, please see our contact details here. Related articles Contact Us Popular Withdrawal Questions Why do I need to verify my account and payment method? Why haven't I received my withdrawal? Welcome Offer Promotion