Many failed deposits are caused by 3D Secure (3DS) authentication not being completed or activated. 3D Secure is a security feature commonly used by your bank or card issuer, and must be approved by you.

Once 3D Secure is successfully activated, you should be able to deposit without further issues.

If your deposit is still failing, please check these common banking issues:

• Minimum Amount: Ensure you are trying to deposit at least the minimum required transaction amount of R10.
• Registered Details: Verify that your card number, cardholder name, expiry date, and CVV/CVC code are typed exactly as they appear on your physical card.
• Gambling Blocks: Some banks block transactions to gaming sites by default. This block can normally be managed or removed by accessing your bank's mobile app or speaking to their customer services.

Deposits can fail if they trigger security or ownership checks:

• Registered Name Match: To comply with regulations, your deposit method must be in your own name. We are unable to accept cards or accounts belonging to someone else.
• Account Audits: If you see a message stating "Deposits are not permitted", there may be a temporary restriction while our team performs a standard review. Please check your registered email address for any messages regarding your account.

If the deposit failed due to incomplete authentication, no funds will be taken from your account. In some cases, the amount may appear as pending or temporarily held by your bank, but it will be automatically released.

If the funds have successfully left your bank but have not shown in your playing balance, this is usually due to a connection dropout after payment approval. When this happens, your bank will normally release these pending funds back into your account automatically.

If you continue to experience issues or if funds have been permanently deducted without appearing in your balance, please contact our support team. We may ask you to provide a screenshot of your bank statement showing the cleared transaction so that our agents can locate your funds.