Why can't I make a deposit? If your deposit hasn’t gone through or your balance hasn’t updated, please try the following: Refresh the page to ensure your balance is displaying correctly. Avoid reattempting a deposit until you refresh — this helps prevent duplicate transactions. Make sure your payment method is not already registered on another Virgin Bet account. If you suspect this might be the case, please contact our Support team. If a deposit fails and the issue is with your provider (not us), you may see the message: "Your payment provider is unable to authorise your deposit." In this case, check your internet connection and confirm that your CV2/security number and card details are entered correctly. Please see the below troubleshooting tips for our accepted payment methods Debit Card Deposits Here are a few things to check: Ensure your card details are correct and up to date If your card was recently replaced, the expiry date or CV2 (3-digit security code) may have changed If your details have changed, register the card as a new payment method Important notes: We only accept SA-issued debit cards Deposits from cards issued outside South Africa may be blocked If deposits continue to be declined, please contact your bank or card issuer. The decline may be due to security blocks, insufficient funds, or unusual spending activity Your bank may place a temporary hold and ask for confirmation of recent transactions before allowing deposits to resume. Voucher Deposits If you are having trouble depositing with your voucher, it is usually for one of the following reasons: Please double-check the code you are entering, as it may be an Invalid Code. Vouchers can only be redeemed once, so ensure the Voucher has not already been used. Verify that the deposit amount does not exceed the voucher's balance (Insufficient Value) Verify that the deposit value is not less than the voucher's required minimum value Check the expiration date to ensure the voucher has not Expired If you need any further assistance, please see our contact details here.