Can I reopen my account once my self-exclusion through the National Responsible Gambling Programme (NRGP) has ended? Yes, you may be able to reopen your account once your self-exclusion period has ended, provided you’ve met all the necessary conditions. This typically includes completing at least one counselling session with the NRGP and submitting a formal request to lift the exclusion. To request the upliftment of your self-exclusion: Call the NRGP Helpline: 0800 006 008 (available 24/7, toll-free), or Email: helpline@responsiblegambling.org.za Be sure to clearly state that you are requesting the upliftment of your self-exclusion. The NRGP will review your request and confirm whether your exclusion can be lifted. They will also notify the relevant operator of the outcome via email. Once confirmed, please contact our Customer Support team to request the reactivation of your account. Any request to reopen an account previously closed due to self-exclusion is subject to approval and a 24-hour review period. You may withdraw your request at any time during this period. If we approve your request after the 24-hour review period, access to your account will be restored. If you need any further assistance, please see our contact details here. Related articles Popular Withdrawal Questions Does the National Responsible Gambling Programme replace the normal self-exclusion option on a gambling site? What's a Rule 4 deduction? What's Each way your way? Why can't I make a withdrawal?